In making a course booking, by phone or online, you agree to the following terms and conditions:
All bookings must be accompanied by the appropriate deposit. For standard Arvon weeks the deposit is £150. You should not consider your booking as definite until we have confirmed it in writing or by email. The balance of your course fee is payable no later than six weeks before the course starts and we do not send reminders. Unpaid or late balances may be treated as a cancellation. If we do not receive your balance when it’s due, we reserve the right to offer the place to someone else.
We cannot reimburse travel costs or other losses incurred by you in the event of cancellation by us or you. You are strongly advised to take out travel insurance to cover potential loss arising from cancellation or other eventuality affecting your booking, including course fees and travel costs. You should check that any policy you take meets your needs.
Cancellations will be accepted up to six weeks before the course takes place. Your deposit will be returned less a £50 cancellation charge. If a place is cancelled after this time, we will retain the full deposit of £150. For cancellations later than six weeks, we will do our best to find someone else to take your place and, if we succeed, the balance of your fee (less the deposit of £150) will be returned. If we cannot re-fill your place, we will retain the full fee.
At our discretion, you may be able to transfer your booking to another course at the same or another Arvon centre, subject to availability. We will normally accept transfers up to six weeks before the course takes place, and all of the fee paid will be allocated to the new course. If we receive a request to transfer a booking after this time, we will do so only if we have already received the full course fee from you and we are able to re-fill the place on the original course. If either of these conditions is not met, we regret we are unable to transfer the booking and will treat it as cancelled, retaining all of the fee paid. Please note that we can only transfer a booking to a course within the same year, and that once a booking is transferred, we are unable to offer any refunds for subsequent cancellation, or further transfers. We cannot accept transfers from week-long courses to any other type of course.
Changes to the programme
Arvon reserves the right to make changes to the advertised programme and tutors. As we plan the Arvon programme in advance, changes will inevitably occur to some courses, and occasionally the original tutors are unavailable. We always endeavour to replace tutors with someone of similar experience, and to give you as much notice as possible. On very rare occasions we may need to cancel a course; in this case we will offer you an alternative course or return all of the fee paid. Please note that where we have to change tutors, you do not have additional rights of cancellation and our standard terms still apply. We cannot pay travel or other costs, which you may however be able to reclaim from your travel insurance policy, and our liability to you in all cases is limited to the course fee you have paid.
Arvon courses rely on a level of tolerance and understanding of others and their creative work and we ask that you are thoughtful and respectful of other students. Arvon reserves the right to refuse a place and to exclude from a course any student who, in the opinion of the Centre Director, behaves in an abusive or disruptive manner or engages in any discriminatory conduct. No refund will be given if exclusion is made for these reasons.
Privacy and data
By booking, you agree that we may collect and store personal information about you and your interactions with Arvon. These include: your personal contact details; gender; details of your booking and course booking history, including any access and dietary needs you have told
us about; records of payments (not including credit/debit cards numbers etc.); details of any grant applications, any correspondence and any other information we need to keep in order to administer your booking. All personal information is kept securely on electronic systems. We do not store payment card details. We will use this information to communicate with you about your booking and we may, unless you tell us otherwise, communicate with you occasionally about our work and other courses and support for writers that we offer. We never share or sell information about our course participants with any third party, either in aggregate or in individual form.
All grant applications must follow the guidelines on our grant application pack. Only UK residents are eligible for our general grants scheme and teachers’ grants are only available to those currently employed and practising as a teacher of English in a UK state primary or secondary school, or further education college. Individuals are eligible for up to three grants in total but no more than one in any given year; each successive grant will be smaller than the last. It is a requirement of the grant that a written report is completed within two weeks of the course. Other restrictions and conditions may apply to other grant schemes run by Arvon.
Anyone under 18 wishing to book on one of the public open courses shown in this booklet must provide written consent from their parent or guardian at the time of booking. We do not accept bookings from anyone under 16. Please note that under-18s may only book into single rooms. Parents should note that Arvon does not act in loco parentis.
Arvon cannot accept responsibility for any loss, damage or expense sustained by students as a result of an event or circumstance whether arising from natural cause, human agency, or beyond its control otherwise. Where Arvon is unable to provide a course place to you for any reason, our liability is limited to return of the fees paid.
Participation and access
Arvon is committed to providing a supportive and welcoming environment to all. During a week’s stay, course participants should expect to take part in daily group workshops, one-to-one sessions with tutors, group readings and discussions. You will also be expected to share in domestic duties with your group, such as preparing a meal and washing up, for which guidance is provided. Arvon staff provide some general support to all participants but not continuous care, and participants should be able to live independently. Depending on circumstances, we may be able to accommodate a personal care assistant. While we offer some accessible facilities, our centres do vary considerably and we regret we may not be able to accommodate some requirements. If you have specific needs, it is important that you discuss these with the centre prior to booking, to establish whether your needs can be met.
Comments and complaints
While Arvon makes every effort to maintain high standards and provide high quality experiences for all writers, you may on occasion want to offer comments or make a complaint. At the end of every Arvon week, we give you the opportunity to provide feedback through our evaluation form but if you feel this is not sufficient, you may wish to make a formal complaint. A copy of our complaints procedure can be found here. Note that all complaints should be made, in writing, within ten
working days of the end of your course.