ARVON ONE-TO-ONE TERMS & CONDITIONS

In making a booking for an Arvon 1-1 tutorial, by phone or online, you agree to the following terms and conditions:

Bookings
Your booking is only secure when we have full payment. You should not consider your booking as definite until we have confirmed it by email.

Submission form
You are asked to complete the submission form at least seven days before the start of the tutorial session, and that the submitted writing, which could include synopsis and/or chapter outlines and/or work-in-progress, is no more than 2000 words in total. If you submit the form later than seven days prior to the session, or you have submitted more than 2000 words, your tutor reserves the right to not read your submission in its entirety.

Cancellations
Cancellations of bookings will be accepted up to four weeks before the tutorial takes place and your payment will be returned, less a £30 cancellation charge. If you cancel your booking after this time, we will do our best to find someone else to take your place for the specific time you have booked, and, if we succeed, your full payment will be returned to you less the £30 cancellation charge. If we cannot re-fill your place, we will retain any payments you have made.
We reserve the right to cancel the tutorial if we consider that the chosen tutor is not the best fit for your particular writing needs. In this case, we will do our best to find you a new tutor, or we will refund you in full if no suitable tutor is found.

Technical issues
We ask that you install Skype and have a Skype account set up and tested before the tutorial, and that you have supplied us with a back-up telephone number as part of the submission form. In the event of a technical problem with your Skype call, the tutor will call your back-up telephone number. We will offer to reschedule the call if neither the Skype call or the back-up call is working.

Under-18s
Arvon’s 1-1 tutorials are only open to people aged 18 and over. By booking on a 1-1 Tutorial you confirm you are aged 18 or over.

Transfers
We cannot accept transfers from an Arvon 1-1 Tutorial to an Arvon residential course or retreat.

Conduct
Arvon 1-1 Tutorials rely on a supportive environment that depends on tolerance and understanding of all participants and tutors and their creative work. We therefore ask that you are thoughtful and respectful of the tutor and help foster an atmosphere conducive to creativity.
Arvon reserves the right to refuse a place and/or to exclude from the tutorial any writer who, in the opinion of the tutor, behaves in an abusive or disruptive manner or engages in any discriminatory conduct. No refund will be given if exclusion is made for these reasons.

Privacy and data
By booking, you agree that we may collect and store personal information about you and your interactions with Arvon. This includes: your personal contact details; gender; details of your booking and booking history, records of payments (not including credit/debit cards numbers, etc.); any correspondence and any other information we need to keep in order to administer your booking. All personal information is kept securely on electronic systems. We
do not store payment card details. We will use this information to communicate with you about your booking and we may, unless you tell us otherwise, communicate with you occasionally about our work and other courses and support for writers that we offer. We never share or sell information about our course participants with any third party, either in aggregate or in individual form.

We will retain your completed application form and writing submission for up to two years. We will delete both after this period.

You can view our full privacy policy here.

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