Why are you rising the price and why now?
We have not increased the cost of our membership scheme for over 8 years, and now that we are working with more young people than ever before, our need for support has increased. We consulted our Friends in Jan 2015 to find out what benefits they wanted from their membership and whether they would be prepared to pay more for the membership. Writing tips and advice from Arvon’s tutors came top of their list. So we have developed this offer over the past year. Those who responded to the survey also said that they would be happy to pay a bit more for the membership. This gave us the confidence to make the necessary changes. We hope that you enjoy the benefits and will consider continuing your support to make Arvon’s courses accessible for everyone.
What is my Friends subscription spent on anyway?
Arvon is a charity and although we receive some government funding this represents less than 20% of the total cost of running Arvon. We try to keep course fees at an affordable rate and we offer subsidised courses to schools, disadvantaged young people and marginalised adults. The income we get from our course fees doesn’t cover the total annual cost of delivering all this work to over 700 young people and 1000 adults, because we want our courses to be affordable. We therefore have to raise an additional £500,000 a year to ensure that as many diverse groups from across the UK have the opportunity to develop confidence in their writing and find their voice.
What do I get for my money?
Writing tips and exercises from Arvon’s tutors. Two new tips and exercises are uploaded fortnightly and you receive an email letting you know. Your membership gives you access to the Friends only section of the website where you can search through our library of tips and exercises. You also receive the new brochure a month earlier than anyone else (in paper form or by email) and can book your course a month earlier than the general public to ensure you get a place on the course you most want to attend.
Can I change the frequency of my payments?
Your Friends membership subscription can be paid monthly or annually. You can make a monthly payment of £4 (totalling £48 a year), or an annual payment of £45. All payments are taken on the first day of the respective month. Please let Liza know if you would like to change the frequency of your payments on email@example.com. You can do this at any time.
I don’t want you to increase my payment but I want to keep giving, what can I do?
You can continue to support our work with a donation at your existing rate and we are very grateful for your continued support. We will keep in touch with you through our monthly general enewsletter, unless you would prefer not to receive these. Unfortunately the Friends benefits are only available for the current membership price of £45 per annum by direct debit, or £4 pcm, or £51 one off payment.
Are you allowed to just increase the price like this?
Yes are legally allowed to increase the price with one weeks’ notice. However we will rarely do this, and the Friends membership fee will stay static after this price increase for quite a few years. So you need not worry that it will happen again anytime soon.
I want to give more, how do I do that?
Thank you. You just need to let us know what you would like your regular payment to be and we can arrange that for you. This could start as early as next month when we increase the membership subscription or whenever it is convenient for you
What do you need me to do?
You don’t need to do anything
Can you delay the price increase, I can’t afford it this month
Please contact firstname.lastname@example.org / 020 7324 2558 to discuss your situation so that we can make the transition as easy as possible for you
How do I cancel my subscription?
You can cancel your subscription at any time by contacting your bank. We value hearing your feedback so do get in touch by phone or email with your comments.